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CSB Bank

Product Manager- UPI & Payments Product| Mumbai

CSB Bank Mumbai, Maharashtra, India

Banking · 5,001-10,000 employees

Oct 22
product-manager Senior (5-10 yrs) Full-time India
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About the role

Manage the end-to-end lifecycle of digital payment products including UPI, IMPS, and merchant solutions to drive adoption and business growth. Collaborate with cross-functional teams to implement product enhancements, ensure regulatory compliance, and improve customer experience.

What they look for

Product Management UPI Digital Payments IMPS NEFT RTGS Merchant Payment Solutions Product Lifecycle Management Regulatory Compliance Stakeholder Management Business Growth Customer Experience Data Analysis Risk Management Fintech Market Research

Requirements

Requires 5 to 10 years of experience in product management within the payments or fintech sector. Candidates must hold a bachelor's degree in Engineering, Commerce, or Finance, with an MBA preferred.

Full description

To manage and enhance digital payment products, including UPI, IMPS, NEFT, RTGS, and merchant payment solutions, through product development, business growth initiatives, customer experience enhancement, regulatory compliance, and ecosystem partnerships to drive adoption and business outcomes.

Responsibilities

  • Manage the end-to-end lifecycle of UPI, IMPS, NEFT, RTGS, and merchant payment products, including product enhancements and customer experience improvements.
  • Drive customer acquisition, transaction growth, product adoption, and business performance across digital payment channels.
  • Lead implementation of new payment features, product enhancements, and regulatory changes in alignment with business objectives.
  • Collaborate with Technology, Operations, Risk, Compliance, and Business teams to ensure seamless product delivery and execution.
  • Monitor product performance, transaction success rates, operational SLAs, customer feedback, and complaint trends and implement improvement initiatives.
  • Ensure compliance with RBI, NPCI, and internal governance requirements applicable to digital payment products.
  • Manage relationships with NPCI, payment partners, fintechs, and ecosystem stakeholders to support product development, certifications, and strategic initiatives.
  • Assess market trends, competitor offerings, and emerging payment innovations and recommend enhancements to strengthen product competitiveness.

Qualifications

Experience Range: 5 to 10 years

Qualifications: Bachelor's degree in Engineering, Commerce, Finance or related discipline

Postgraduation: MBA preferred.

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