Technical Writer

Everforth ECS is seeking a Technical Writer to work in a HYBRID schedule in our Arlington, VA office. 

ECS is seeking talented professionals to join our growing team supporting the Cybersecurity and Infrastructure Security Agency's (CISA) Technical Engineering and Support Services (TESS) program. TESS is CISA's integrated, capability-driven mission ecosystem designed to scale across mission and delivery spaces within the DHS/CISA/Cybersecurity Division. 

Job Description: 

This candidate will support the CISA JCDC Office of the Chief of Staff (OCOS) by creating and maintaining documentation and managing content. 

Primary Responsibilities: 

• Create and maintain technical and process documentation including advisories, standard operating procedures, alerts, etc. 

• Support the development of artifacts by documenting in collaboration with cyber SMEs. 

• Maintain version control and configuration documentation. 

• Conduct audits to ensure accuracy of content over time. 

• Coordinate the production of documents across multiple platforms and delivery formats (PDF, web-based). 

• Ensure content meets quality standards, conforms with federal requirements, accessibility standards (Section 508/WCAG), plain language criteria and maintains consistency across documentation repositories. 

• Interview with subject matter experts, cloud engineers, and staff to extract pertinent information for document creation, runbook development, and content updates. 

• Collaborate with the team to implement standardized templates, processes, and deliverables across technical documentation and knowledge management. 

• Support content governance activities, including version control, metadata tagging, and content lifecycle management within document repositories and knowledge management systems. 

• Conducts sequencing for complex form logic and data flow documentation. 

 

Salary Range: $100,000 - $120,000 

General Description of Benefits

Qualifications

• US citizenship with the ability to obtain and maintain Public Trust Suitability. 

• Excellent written and oral communication skills, effective interpersonal skills, strong organization skills, attention to detail, and ability to work collaboratively as part of a team. 

• 6+ years of experience as a technical writer/editor, producing documentation with guidance and collaborating across functional and technical teams. 

• 2+ years of experience in content management, including content curation and digital content workflows 

• Proficiency with Word, Excel, and PowerPoint; working knowledge of content management systems (CMS) and LMS platforms (Moodle experience preferred). 

• 2+ years of experience supporting the completion of technical documentation in coordination with engineering and management stakeholders. 

• Basic understanding of cloud infrastructure concepts (AWS or similar cloud environments). 

• Familiarity with cybersecurity frameworks, ATO processes, vulnerability management, and POA&M tracking. 

• Ability to create operational runbooks, standard operating procedures, and user guides for technical platforms. 

• Experience working with external vendors and multiple stakeholders to manage content updates and review cycles. 

• Must be detail-oriented, quality-focused, and committed to continuous improvement. 

• Must be flexible and adaptable in an evolving environment with competing priorities. 

• Basic knowledge of Agile processes and methodologies. 

• Experience handling multiple tasks, changing priorities, and meeting deadlines. 

• Proficiency with version control and documentation of repositories (e.g., SharePoint, Confluence, Git).