Business Analyst 3 - Hybrid Richmond, VA

The Office of Information Management (OIM) is seeking two Business Analysts to support enterprise-wide web application initiatives and Pharmacy Partner Hub programs. These roles require close collaboration with business stakeholders, technical teams, and federal/state partners to ensure business processes, requirements, enhancements, and new initiatives are thoroughly analyzed and documented for successful IT implementation. Analysts will participate in Agile ceremonies, testing efforts, cross-functional troubleshooting, and creation of customer-facing and technical documentation.

Responsibilities

• Gather and document business requirements for new initiatives, system enhancements, and application needs.

• Document current and future state processes, GAP analyses, user stories, acceptance criteria, and process flows.

• Facilitate Agile ceremonies: daily stand-ups, sprint planning, backlog grooming, retrospectives.

• Conduct project meetings, demos, trainings, and prepare detailed meeting notes.

• Present requirements to technical and business teams for validation and discussion.

• Participate in functional and systems integration testing; develop test plans, scenarios, and results.

• Support User Acceptance Testing (UAT) and customer validation.

• Develop user guides, training materials, and provide implementation/maintenance support.

• Collaborate with development, infrastructure, and support teams to resolve cross‑functional issues.

• Utilize tools including MS Office, SharePoint, Teams, GitLab, MS Project, and Visio.

• Support project managers in RFP/SOW reviews and Agile tool management.

Required Skills & Experience

• 5+ years of business analysis experience, including requirements gathering and documentation.

• Strong analytical, problem‑solving, organizational, and communication skills.

• Experience with process mapping, feasibility studies, system documentation, and customer engagement.

• Knowledge of SDLC and multiple project management methodologies (Waterfall, Iterative, Agile).

• Ability to manage multiple concurrent priorities independently.

• Strong SQL, PL/SQL, Oracle databases experience (5 years).

• Web application experience with Oracle APEX, Microsoft .NET.

• Bachelor's degree in IT, Information Systems, Computer Science, or equivalent experience.

Preferred Skills

• Healthcare information systems experience.

• Familiarity with Commonwealth of Virginia SEC 501.

• Experience with RFP development, .NET applications, and system upgrades/interface design.

Candidate Profile

Ideal candidates are assertive, highly motivated, detail‑oriented, and able to take ownership of assigned projects while maintaining strong communication with diverse stakeholder groups.

Requirements

Skill

Required / Desired

Amount

of Experience

• business analysis experience, including requirements gathering and documentation.

Required 7 Years

• Strong analytical, problem solving, organizational, and communication skills

Required 7 Years

• Experience with process mapping, feasibility studies, system documentation, and customer engagement.

Required 7 Years

• Knowledge of SDLC and multiple project management methodologies (Waterfall, Iterative, Agile).

Required 7 Years

• Ability to manage multiple concurrent priorities independently.

Required 7 Years

• Strong SQL, PL/SQL, Oracle databases experience (5 years).

Required 7 Years

• Web application experience with Oracle APEX, Microsoft .NET.

Required 7 Years

• Bachelor's degree in IT, Information Systems, Computer Science, or equivalent experience.

Required 7 Years

Ability to blend methodologies together in the right proportions to fit a project and business environment Required 7 Years

• Facilitate Agile ceremonies: daily stand-ups, sprint planning, backlog grooming, retrospectives.

Required 5 Years

• Healthcare information systems experience.

Desired 5 Years

• Familiarity with Commonwealth of Virginia SEC 501.

Desired 5 Years

• Experience with RFP development, .NET applications, and system upgrades/interface design.

Desired 5 Years

Excellent verbal and written communications skills Required 7 Years

Strong analytical, planning, and organizational skills with an ability to manage competing demands Required 7 Years