Salesforce Business Analyst

Long Description

Your Role & Responsibilities:

• Engage directly with customers and business stakeholders to understand business needs, challenges, and priorities.

• Lead and facilitate requirements-gathering workshops, discovery sessions, and stakeholder interviews.

• Analyze business processes and identify opportunities for improvement using Salesforce capabilities.

• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.

• Manage and prioritize requirements throughout the delivery lifecycle.

• Work closely with Salesforce Architects, Developers, Consultants, Product Owners, and QA teams to ensure requirements are correctly understood and implemented.

Long Description

• Support Salesforce solution design from a functional and business perspective.

• Participate in backlog refinement, sprint planning, demonstrations, and UAT activities.

• Coordinate and support User Acceptance Testing (UAT), including preparation of scenarios and validation of business outcomes.

• Conduct solution demonstrations and presentations for customers and business stakeholders.

• Support change management, user adoption, training, and documentation activities.

• Maintain strong customer relationships and communicate effectively with both technical and non-technical audiences.

Long Description

Your Profile:

• 3–6 years of professional experience, with significant experience as a Salesforce Business Analyst, Functional Consultant, or similar role.

• Hands-on knowledge of the Salesforce platform, preferably including Sales Cloud and/or Service Cloud.

• Strong experience in:

• Business requirements gathering and analysis

• Customer workshops and stakeholder management

• User stories and acceptance criteria

• Business process modelling

• Agile/Scrum delivery

• UAT planning and execution

• Functional documentation

Long Description

• Familiarity with tools such as Jira, Confluence, Azure DevOps, or similar Agile delivery tools.

• Strong analytical and problem-solving skills.

• Excellent presentation, facilitation, and customer communication skills.

• Ability to work effectively within multicultural and distributed teams.

Language Requirements

• English: Fluent, with strong written and verbal communication skills.

• German: Strong advantage.

• French: Strong advantage.

Short Description

Preferred Salesforce Certifications

Candidates should ideally hold one or more of the following:

Highly Relevant

• Salesforce Certified Business Analyst

• Salesforce Certified Administrator

Additional Advantages

• Salesforce Certified Platform App Builder

• Relevant Salesforce Consultant certification aligned with the project domain, particularly Sales Cloud or Service Cloud.

Long Description

Why Join Us?

• Meaningful Impact: Contribute to innovative projects that help clients achieve their business and technology transformation goals.

• Professional Growth: Access continuous learning opportunities, certifications, mentorship, and career development programs.

• Global Exposure: Collaborate with diverse teams, clients, and stakeholders across industries and geographies.

• Cutting-Edge Projects: Work with leading technologies, methodologies, and business solutions.

• Collaborative Culture: Join an inclusive, supportive, and people-centric work environment.

Long Description

Our Commitments and Priorities:

At Capgemini, we foster an inclusive culture within a diverse and multicultural environment. By joining us, you become part of a team that values diversity, develops talent, supports social impact initiatives, and actively contributes to reducing environmental impact across our operations and client engagements.

Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable future. With a strong heritage and a global presence across more than 50 countries, Capgemini delivers end-to-end services and solutions leveraging strengths in cloud, data, artificial intelligence, software, digital engineering, and platforms.