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Schwarz Dienstleistungen

Business Analyst - ServiceNow ITSM Reporting with Celonis Experience (m/w/d)

Schwarz Dienstleistungen Barcelona, Catalonia, Spain

Retail · 1,001-5,000 employees

Oct 13
business-analyst Mid (2-5 yrs) Full-time Spain
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About the role

You will act as a consultant for process departments, creating and managing reports and dashboards within ServiceNow and Celonis. Additionally, you will be responsible for the quality assurance of the reporting system and optimizing operational units through clear, data-driven solutions.

What they look for

ServiceNow Celonis ITSM Reporting Dashboards Process Mining Performance Analysis Statistics ITIL Foundation Analytical Thinking Data Analysis Workshop Facilitation Process Optimization Service Management Support Processes

Requirements

The role requires a university degree in Information Technology or a related field, along with proven experience in reporting and process mining using Celonis. Candidates must also possess working knowledge of ServiceNow, familiarity with ITIL, and strong analytical skills to interpret complex process dependencies.

Full description

Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.

Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.

Business Analyst - ServiceNow ITSM Reporting with Celonis Experience

Employment Area: Location: Employment Type:

Your tasks

  • Act as consultant for process expert departments on topics related to key figures
  • Creating and managing reports and dashboards in Celonis and ServiceNow
  • Management and quality assurance of the existing reporting system
  • Optimize the management of our operational units through understandable and clear solutions
  • You are part of a motivated, international team

Your profile

  • Desired University degree in Information Technology or similar
  • You have experience in the field of reporting and process mining with Celonis, performance analysis and statistics (MUST HAVE)
  • You have working experience in using or administering ServiceNow
  • You are familiar with ITIL Foundation
  • You understand service and support processes
  • You are strong at analytical thinking and recognition of connections and dependencies between processes
  • You are able to evaluate, review and test your own work
  • You can prepare and conduct workshops confidently
  • You can explain complex issues in a simplified way
  • It motivates you when you familiarize yourself with new topics
  • You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
  • Your English is fluent

We look forward to receiving your application.

Carla Bastida Perez · Reference no. 48360 Stiftsbergstraße 1 · 74172 Neckarsulm, Germany

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