BUSINESS ANALYST

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BUSINESS ANALYST

Job Location:

DIVISION OF BENEFITS AND MEDICAL ELIGIBILITY (DBME) Family Assistance Administration (FAA) Systems 8620 North 22nd Avenue, Phoenix, Arizona 85021

Posting Details:

Salary: $25.1064 - $48.2769/Hourly ($52,221.31 - $100,415.95 Annually) 

Grade: 24

Closing Date: September 11, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced, highly motivated individual to join our team as a Business Analyst in the Family Assistance Administration (FAA) Systems unit. This position is responsible for supporting computer applications governed by the Division of Benefits and Medical Eligibility (DBME) for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medical Assistance (MA), and State programs. The position will conduct analysis of business processes, gather business requirements, perform testing, and participate in project and pilot work groups.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Conduct research and analysis of business processes utilizing methodologies and techniques for system analysis and design, policy, and other resources, organizational, operational procedure, and system requirements. Conduct feasibility reviews, impact, and gap analysis of workflow, data flow, and other diagrams.

• Conduct business and functional requirement gathering and documentation; report specifications; manage requirement traceability matrix and recommend solutions and implementation strategies working with End User, Developer, Stakeholder, etc. to support the Division’s processes and applications. Provide functional expertise to developers during the design phase.

• Gather business requirements for an Impact Filter, Business Requirements Document (BRD), System Change Request, Project Charter, etc. Schedule, facilitate, and lead sessions to interview stakeholders to gather and document business and functional requirements, develop process flows for complex processes, create use cases, and work with developers to ensure an understanding of the business and functional requirements.

• Complete testing activities (develop comprehensive test cases, scenarios/scripts, use cases, regression testing, etc.); execute tests, report and document test outcomes for traceability, submit, monitor, and track defects; and re-test when appropriate. Coordinate and track post-migration certification, including after-hours; validate implementation of deliverables; and document and facilitate implementation of best practices or lessons learned.

• Participate in Pilots and Projects by developing, modifying, and updating project work plans, creating Project Change Requests, setting goals and objectives, scheduling meetings with project teams or stakeholders, managing workload, prioritizing tasks, and assigning and monitoring project activities to meet commitments and finalize projects timely and accurately using project management methods, tools, and processes.

• Identify issues, trends, gaps, and risks in proposed and existing applications. Develop and/or deliver oral and/or written presentations, training, Desk-Aids, Standard Work, Reports, and/or associated materials for a wide variety of audiences on both technical and non-technical aspects of a project.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Research and analysis methodologies.

• Familiar with the Business Analysis Body of Knowledge (BABOK).

• Requirements gathering and management of confidential data.

Skills in:

• Development and execution of testing activities and documentation.

• Understanding of program policies, procedures, and processes.

• Problem-solving and resolution skills; listens without interruption and provides feedback.

• Excellent customer service, organization, and time management skills with attention to detail.

Ability to:

• Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards.

• Work independently or collaboratively under pressure.

• Read, interpret, and comprehend oral and written documentation and write effective documents.

Selective Preference(s):

The ideal candidate for this position will have:

• Bachelor's Degree OR 5 years of experience in business analysis (or equivalent experience).

• Knowledge of programs administered by DBME, systems utilized (SNAP, TANF, MA) or other systems supporting DES programs.

• Familiarity with the Agile framework.

Pre-Employment Requirements:

• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions regarding this career opportunity, please contact Alex Rivera at 480-910-0533 or AlejandroRivera@azdes.gov. 

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting Alex Rivera at 480-910-0533 or by email at AlejandroRivera@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.