ServiceNow Product Analyst

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

• This is a hybrid role, requiring the successful candidate to attend our Tralee office at least three (3) days in a work week.

Vice President, ServiceNow Product Analyst (Enterprise Platforms)

SMBC is seeking a ServiceNow Product Analyst to join our Technology team in Tralee. This role will play a key part in enhancing and optimising ServiceNow capabilities that support the Secure Software Development Lifecycle (SDLC), DevSecOps and enterprise technology delivery.

Working as part of the SDLC Program Team, you will partner with stakeholders across Enterprise Architecture, Cyber Security, Engineering, Risk, Data, QA and Operations to translate business needs into scalable platform solutions.

While the initial focus will be ServiceNow, the role offers the opportunity to develop broader ownership across enterprise platforms supporting SDLC, DevSecOps and technology delivery.

This role will report to the Executive Director of Enterprise Architecture.

Role Objectives:

• Serve as the Product Analyst for ServiceNow capabilities supporting SDLC, governance, DevSecOps and enterprise technology delivery.

• Gather, analyse and prioritise business requirements, user stories and platform enhancements.

• Translate business and technology requirements into scalable platform solutions.

• Contribute to backlog management, feature prioritisation, roadmap development and release planning.

• Identify opportunities for process automation, workflow optimisation and improved user experience.

• Coordinate user acceptance testing, defect management and validation of delivered functionality.

• Develop process documentation, user guides, training materials and knowledge articles.

• Maintain reporting, dashboards and metrics to measure platform adoption and effectiveness.

• Partner with platform administrators, developers and vendors on implementation and continuous improvement.

• Contribute to the evaluation, onboarding and integration of additional enterprise platforms supporting the SDLC and DevSecOps ecosystem.

• Contribute to platform governance activities including controls, standards, audit requirements and compliance evidence.

Qualifications and Skills:

• 5+ years’ experience as a Business Analyst, Product Analyst, Product Owner, ServiceNow Analyst or in a similar technology-focused role.

• Experience working with ServiceNow capabilities such as ITSM, PPM, DevOps, Change Management or Workflow.

• Strong requirements gathering and process analysis skills, with experience developing user stories, acceptance criteria, process flows and functional requirements.

• Ability to translate business requirements into effective technology solutions.

• Strong stakeholder engagement and communication skills across technical and non-technical audiences.

• Experience working within Agile, Scrum, Kanban or hybrid delivery environments.

• Experience working with reporting, dashboards and metrics to support platform adoption and decision-making.

• Knowledge of enterprise platforms and tools such as Jira, Confluence, GitHub, Azure DevOps, SonarQube or Sonatype.

• Experience with platform integrations, workflow automation or enterprise technology platforms.

• Familiarity with SDLC, DevSecOps, technology governance, risk, compliance or application security practices.

• Understanding of product management, platform lifecycle management and roadmap planning.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business or a related discipline.

• ServiceNow certification such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) or equivalent.

• Additional certification such as Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), SAFe Agilist or Atlassian Certified Professional (ACP).

• Experience within financial services or another regulated industry.

SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.