Business Analyst

Job Title: Business Analyst Contract type: Permanent Location: London & Hybrid (2 days a week in our London office) Team: PMO and Change Reports to: Head of PMO and Change Salary: Competitive Closing date:  *Please not we are unable to provide work visa sponsorships

About the role This role will support the Royal Kennel Club’s transformation by analysing, documenting and improving business processes, ensuring that business requirements are clearly defined and translated into effective digital, operational and commercial solutions that deliver measurable value and enable effective business change.

Why join us? Working collaboratively with stakeholders and the wider PMO and change team this person will support the design, development, testing and implementation of projects, new processes and systems, while identifying opportunities for increased efficiency, managing process change risks and supporting continuous improvement across the Royal Kennel Club.

Essential Qualifications and Experience

• A recognised Business Analysis or Business Process Management qualification such as: (i) BCS International Diploma in Business Analysis, (ii) BCS Practitioner in Business Analysis or (iii) IIBA CBAP, CCBA or ECBA, Digital Transformation, IT or a related discipline.
• Experience in business analysis, business process improvement, process mapping or a similar role.
• Experience documenting business processes, workflows and business requirements.
• Experience gathering requirements from stakeholders and translating these into clear functional specifications or user stories.
• Experience of applying business analysis techniques including process mapping, stakeholder analysis, root cause analysis, option appraisal and business modelling.
• Strong stakeholder management skills, including the ability to build, cultivate, and maintain relationships with stakeholders across all levels
• Experience working within Agile, Waterfall or hybrid delivery environments and adapting analysis approaches accordingly.
• Ability to work independently, manage competing priorities and deliver high-quality outputs to deadlines.
• Strong analytical, problem-solving skills and critical thinking skills, with the ability to assess business needs, identify risks and recommend practical solutions.
• Excellent written and verbal communication skills, with the ability to present complex information in a clear and accessible way.
• Strong organisational skills, with the ability to manage competing priorities and adapt to a constantly evolving environment.
• Has a curious, exploratory and continuous learning mindset for themselves and for the people around them.
• Thinks holistically about product capability from the delivery and operations perspective
• Experience identifying opportunities to improve business processes, efficiency and ways of working

Desirable Qualifications and Experience

• Experience using process mapping tools and techniques, such as BPMN, Visio, Lucid chart or similar.
• Experience working within Agile delivery environments, including writing user stories and defining acceptance criteria.
• Experience using project management, requirements management or collaboration tools, such as Jira, Azure DevOps or similar.
• Experience facilitating workshops and supporting stakeholder engagement or change management activities.
• Experience working on digital transformation projects, system enhancements or business process improvement programmes.
• Knowledge of risk assessment, change control and testing methodologies.

Project Delivery & Analysis

• Lead business analysis activities for projects and support complex programmes.
• Apply appropriate delivery methodologies and adapt working practices to align with team approaches.
• Plan and use suitable analysis techniques to understand business context, problems and root causes.
• Define problem statements and develop, assess and recommend feasible options.

 Business Modelling & Process Improvement

• Model business processes, systems, roles and interactions with limited direction.
• Analyse and evaluate business processes to identify issues and opportunities for improvement.
• Design, prioritise and support the implementation of process improvements.
• Validate business process changes through testing and evaluation.
• Assess the risks associated with proposed process changes and communicate these effectively to the management team

 Requirements & Systems Analysis

• Identify, analyse, challenge and validate business and user requirements.
• Coordinate and support the prioritisation and management of requirements through their lifecycle.

 Stakeholder Engagement

• Identify and manage key stakeholders, maintaining clear and regular communication.
• Build and sustain effective relationships to support user needs and business objectives.
• Tailor communication styles and build consensus, using evidence to support decisions and improve relationships.

 Testing & User Experience

• Support testing activities by defining business scenarios and acceptance criteria.
• Review prototypes, test plans and test outcomes to ensure requirements traceability.
• Apply user experience analysis techniques to identify, validate and prioritise user needs.
• Present findings in a clear and accessible way to support data-informed decision-making.

 Community & Continuous Improvement

• Mentor and support colleagues to enhance business analysis capability across the organisation.
• Maintain an up-to-date understanding of the organisation’s business model, industry trends, competitors and the wider market environment.
• Use this knowledge to inform business process analysis, identify opportunities for improvement and support the development of effective digital solutions

• 25 days annual leave, increasing up to 30 days, in addition to statutory holidays. Staff may also receive additional days for any approved business closure days over the festive period in December, Option to buy up to five days of annual leave per year.
• Employer pension contributions double the percentage of your plan earnings, up to 8%
• Life assurance equivalent to three times your basic salary (two times your basic salary for non-pension scheme members)
• Enhanced maternity, paternity and adoption pay
• Lifestyle discounts via our EAP and healthcare cashback programme
• Discounts on Royal Kennel Club products and services
• 4X Complimentary staff tickets to Crufts and Discover Dogs
• Healthcare cashback programme with a fixed contribution paid for by the Royal Kennel Club
• Free eye tests with a voucher towards the cost of your spectacles
• Financial support for professional and vocational qualifications, with five days' study leave provided
• Free access to The Royal Kennel Club Library and Art Gallery