IT Business Analyst Summer Intern (ServiceNow)

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

 

Job Description

RRD is seeking an energetic and motivated student to join our team this Summer! 

 

This is a hybrid position and some onsite presence will be required.

 

Join our team this summer as a ServiceNow IT Business Analyst Intern! In this role, you’ll be the translator between our business teams and technical developers, discovering what our end-users need and helping bring those solutions to life on ServiceNow.

Responsibilities

• Facilitate meetings with internal teams and stakeholders to gather business needs and process details.
• Assist with Service Mapping initiatives, data collection, and basic ServiceNow configuration.
• Leverage AI tools (e.g., Google Gemini) for requirement gathering, drafting documentation, and workflow analysis.
• Assist and collaborate in the development of clear, concise functional requirements, test plans, and use cases that are free from ambiguity to minimize rework and errors. 
• Perform data collection, preparation, validation, and analysis for ad hoc and routine requests.
• Prepare reports, dashboards, and presentations using Google Docs, Sheets, and Slides.
• Participate in quality reviews, design evaluations, and test scenarios (product, performance, and user acceptance).
• Execute additional assigned tasks and contribute to specialized initiatives as needed.

 

 

Qualifications

 

• Must be pursuing Bachelors or Masters Degree from Accredited University or College.
• Proficiency with Google Workspace tools, including Google Docs, Google Sheets, Google Slides, Google Sites, and Drive.
• Practical experience or strong familiarity with AI tools and generative platforms, including Google Gemini, to streamline research, analysis, and documentation workflows.
• Exposure to or strong interest in ServiceNow, Service Mapping, or IT configuration management is a plus.
• Ability to document details in a process.
• Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine.
• Requires good communication skills, both verbal and written, with the ability to conduct stakeholder interviews.
• Ability to work autonomously and collaborate within a team environment.
• Quick learner and capable of multitasking and asking questions.
• Highly motivated, organized, reliable, and detailed oriented.

Additional Information

The rate of pay for this role at the noted location is $24.00 / hour. 

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

• Department: Internship