Salesforce Business Analyst

Job Title: Salesforce Business Analyst

Reporting To: Salesforce Platform Owner

Team: Business Operations Location: Chennai, India

Lloyd’s List Intelligence are the trusted experts delivering transparent and actionable maritime data empowering 60,000 professionals around the globe to make confident decisions that drive the safe, efficient, and lawful movement of trade by sea. Our advanced analytics, artificial intelligence, and industry expertise transform our unparalleled data into unique insight delivered through data and analytics services, news and commentary, and publications.

Our global teams span data and analytics, product management, editorial and market analysis, technology, marketing, sales, and customer success.

Role Profile

We are seeking a highly capable Business Analyst to lead business analysis and structured validation activities across Salesforce, connected applications within the Business Operations function at LLI. The successful candidate will be a business-minded technology professional with excellent communication, stakeholder management, analytical, and delivery skills.

The role is responsible for owning the end-to-end requirements process, from engaging stakeholders to understand business needs through to creating detailed user stories, acceptance criteria, data requirements and validation scenarios for developers and delivery teams. The position will support change across Salesforce and related applications, ensuring solutions are clearly defined, thoroughly validated, and aligned to business priorities before release.

Responsibilities

· Own requirements gathering for Salesforce and connected applications, working closely with stakeholders to understand business problems, priorities, and desired outcomes.

· Translate business requirements into clear, actionable requirements for Salesforce developers - ensuring scope, context, dependencies, and success measures are well understood.

· Create detailed user stories, acceptance criteria, process flows, and supporting documentation to enable effective delivery.

· Develop a deep understanding of how the business operates, including commercial, customer, product, reporting, and operational processes, to ensure solutions are practical and business led.

· Champion agile ways of working, supporting effective backlog management, sprint planning, prioritisation, refinement, and continuous improvement of delivery practices.

· Collaborate with developers, platform owners, product stakeholders, Salesforce teams, data teams and BI Developers on solution scoping, feasibility, estimations, and delivery planning.

· Support stakeholder engagement throughout the delivery lifecycle, ensuring requirements remain visible, agreed changes are controlled, and delivered solutions meet the intended business need.

· Coordinate with business stakeholders during UAT, helping users understand test objectives, expected outcomes, and any known limitations.

· Validate Salesforce requirements post-development to ensure they operate as expected across relevant user journeys.

What We Are Looking For

Essential

· Proven experience (4+ years) as a Salesforce Business Analyst.

· Strong experience gathering requirements, creating user stories, defining acceptance criteria, and supporting delivery through agile ways of working.

· Excellent stakeholder management and communication skills, with the ability to engage global team of business users, developers, and technology stakeholders effectively.

· Strong analytical skills and the ability to develop a detailed understanding of business processes, data flows, systems, and operational dependencies.

· Good understanding of agile delivery practices, including backlog refinement, sprint planning, estimation, prioritisation, and iterative delivery.

· Experience working in subscription-based businesses, ideally within B2B SaaS, information services, media, maritime, or data-led organisations.

Desirable

• Salesforce Certifications including Business Analyst and/or Platform Administrator.

• IIBA BA certification would be advantageous (equivalent practical experience will be considered)

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most, but not all of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Please let us know of any adjustments we need to make for you to show us your best self.