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Helpware

Senior Business Analyst

Helpware Mexico

Outsourcing/Offshoring · 1,001-5,000 employees

Oct 26
Remote business-analyst Senior (5-10 yrs) Full-time Mexico
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About the role

The Business Analyst will gather and document business requirements while analyzing workflows to identify process improvements. They will collaborate with stakeholders, developers, and QA teams to ensure effective solution implementation and support UAT.

What they look for

Business Analysis Requirements Gathering Process Improvement Gap Analysis SQL Data Analysis Healthcare Payer Medicare Medicaid User Acceptance Testing Workflow Documentation Functional Specifications Claims Enrollment Provider Management Software Implementation

Requirements

Candidates must have 5+ years of experience as a Business Analyst with specific expertise in the healthcare payer or insurance industry. Proficiency in SQL, data analysis, and knowledge of Medicare/Medicaid processes is required.

Full description

Our client is a US-based company specializing in advanced solutions for health plans. Their platform helps both new and established Medicare and Medicaid programs scale efficiently by improving staff productivity, streamlining processes, and reducing operational costs.

The company offers flexible solutions through SaaS (Software as a Service) and BPaaS (Business Process as a Service), enabling health plans to optimize operations, enhance member experiences, and maintain compliance with industry regulations.

We are looking for a Business Analyst to support Subject Matter Experts (SMEs), allowing them to focus on new client initiatives and strategic projects. In this role, you will analyze business processes, gather and document requirements, and collaborate with business and technical teams to ensure effective implementation of solutions.

Project Duration: 6+ months

Working Hours: US time zone

English Level: B2 or higher (conversational English required)

Responsibilities

  • Gather, analyze, and document business requirements and functional specifications.
  • Analyze business processes and workflows to identify gaps and opportunities for improvement.
  • Collaborate with SMEs, business stakeholders, developers, and QA engineers to ensure a clear understanding of requirements.
  • Develop workflow documentation and functional specifications.
  • Create test scenarios and support User Acceptance Testing (UAT).
  • Validate implemented solutions against business requirements.
  • Support business process analysis related to claims, enrollment, provider management, authorizations, and configuration.

Requirements

  • 5+ years of experience working as a Business Analyst.
  • Experience in the healthcare payer or health insurance industry.
  • Knowledge of Medicare and/or Medicaid processes.
  • Experience with requirements gathering, documentation, workflow analysis, and gap analysis.
  • Ability to translate business needs into clear functional requirements.
  • Experience developing test scenarios and supporting UAT.
  • Strong analytical, communication, and problem-solving skills.
  • Willingness to work according to US business hours.
  • Experience working on healthcare projects.
  • Experience writing SQL queries and performing data analysis.
  • Expertise in claims, enrollment, provider management, authorizations, or configuration.
  • Experience supporting software implementations and process improvements.

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