Business Analyst

• Salesforce experience highly desirable

• Melbourne, Victoria | RACV Head Office

• Fixed Term Contract Full Time | Hybrid Work Arrangements

• Competitive Salary | Discount on RACV Products

Great things start here

RACV via the Salesforce Practice is accelerating evolution of best-in-class digital tools to support more than 2 million Members and 3000+ staff across more than 50 locations; ensuring we are optimised to continue to deliver by embracing a modern delivery framework, making it sustainable and fun!  RACV is continuing its exciting journey that is revolutionising the way in which we work, and the products and services we offer our members and customers into the future.

The Business Analyst (BA) role will focus on a range of Salesforce and other related projects across RACV.

About the Opportunity

Reporting to the BA Practice Team Leader, the BA contributes to business analysis activities within the Program Management Department, working collaboratively with the business and Technology stakeholders, including architects, technical and digital SMEs. The BA helps understand business needs and processes, identify and document business solutions and future-state requirements, and consider operational, financial and technological risks. The role also supports transition to support and post-implementation activities, aligned to project or agile squad outcomes.

This could be just the right role for you

The BA acts as a bridge between the business and technology. With direction and support from the BA Practice Team Leader, the BA collaborates with stakeholders to understand business needs and contribute to project outcomes. As we invest in your career and development, you will have opportunities to develop your business analysis skills and learn from other members of the BA Practice.

What you’ll need to be successful

• Experience as a Business Analyst or in a similar role supporting technology and business projects from planning and evaluation to execution.

• Salesforce experience is highly desirable

• Tertiary degree in Computer Science, Management Information Systems or related field is essential

• Prior experience working in a member-based and/or customer facing organisation is preferred

• Prior experience working on digital projects or initiatives (e.g. websites, mobile apps, online customer or member experiences) is preferred

• Contribute to the scoping, planning, analysis and documentation of business processes, requirements and benefits on waterfall and agile projects and agile squads.

• Conduct stakeholder analysis to identify those impacted by changes to processes, procedures, technology, and ways of working.

• Undertake analysis, design, modelling and documentation of business processes and procedures for (as-is) current state and defining the (to-be) future state.

• Support and facilitate requirements gathering to meet business and Technology (including Digital) needs.

• In collaboration with your team, define and document the business metrics and acceptance criteria of business requirements

• Document business requirements, epics and user stories in collaboration with stakeholders and technical teams.

• Identify and document any dependencies and integration requirements for technical and process driven projects.

• Create work instructions, user reference guides and procedures for use in training and support.

• Contribute to transition-to-support documentation for business analysis artefacts and support knowledge transfer for the transition of processes.

• Experience in business process modelling using BPMN or similar techniques, and familiarity with requirements analysis and modelling techniques such as Unified Modelling Language (UML), is preferred.

• Experience working in Agile squad delivery would be viewed positively

• Familiarity with tools such as Atlassian Jira & Confluence, Office 365, and process modelling tools such as Visio or draw.io is highly regarded.

• Experience contributing to enhancements or technology and business initiatives in a regulated, service-driven environment would be viewed favourably.

The RACV difference

As one of Australia’s largest member organisations, we are financially strong, and can afford to make strong multi-year investments in driving Member experience. We have an increasingly integrated set of technology across Salesforce, Adobe, and Microsoft platforms to drive integrated communications with members, customers, and prospects with significant pipeline of enterprise-level projects that evolve how we engage with members. You can learn more about the RACV at https://www.racv.com.au/about-racv/careers.html

Application process

Submit your CV via the link below.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.  

How to apply:

• Click Apply Now and log in to your Candidate Profile

• If required, click Forgot your password to receive a link to reset

• If you have not previously registered:

• Click Create an account to apply for our career opportunities; or

• Click Apply Now and create your Candidate Profile as part of your application