JobCubby JobCubby
Sign up
CallTek

Technical Support Engineer L1

CallTek United States

IT Services and IT Consulting · 5,001-10,000 employees

17 h ago
Remote support-engineer Junior (0-2 yrs) Full-time United States
Log in to apply, save this posting, or score it against your profile with AI.

About the role

You will be responsible for troubleshooting, diagnosing, and resolving customer technical issues in a timely manner. Additionally, you will follow standard procedures to escalate unresolved problems to the appropriate internal departments.

What they look for

Troubleshooting Technical support Customer service Hardware diagnostics Software support Communication skills Interpersonal skills Teamwork Organizational skills Attention to detail Computer proficiency

Requirements

Candidates should preferably hold a bachelor's degree in computer engineering or an IT-related field. Strong communication skills, a positive attitude, and the ability to work on-site on a shifting schedule are required.

Full description

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, hardware and follow standard procedures to escalate unresolved issues to the appropriate internal departments.

  • Preferably with a Bachelor's Degree in Computer Engineering, or any IT-related course.
  • Positive attitude and willingness to learn.
  • Strong communication and interpersonal skills.
  • Ability to work in a team-oriented environment.
  • Prior experience in similar roles is a plus but not required.
  • Great organizational skills and attention to detail.
  • Basic computer proficiency.
  • A passion for delivering excellent customer service.
  • All levels of experience are encouraged to apply.
  • Must be willing to work on-site and on a shifting schedule.

Similar roles