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FPT Asia Pacific Pte Ltd

G07 - Product Manager (AI Assistants)

FPT Asia Pacific Pte Ltd Singapore, Singapore

IT Services and IT Consulting · 10,001+ employees

6 h ago
product-manager Mid (2-5 yrs) Full-time Singapore
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About the role

The Product Manager will facilitate educational workshops and provide technical guidance on AI agent deployment and prompt engineering. They will also act as the primary point of contact for customer support, troubleshooting technical issues and synthesizing user feedback for the product roadmap.

What they look for

Product Management AI Assistants Prompt Engineering Technical Troubleshooting Customer Support Workshop Facilitation LLMs Agentic Workflows System Prompts Grounding Temperature Technical Documentation Onboarding Feature Prioritization Communication

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess strong technical literacy regarding AI, LLMs, and agentic workflows. Excellent communication skills and the ability to translate complex technical concepts into human-centric language are essential.

Full description

Overview

We are looking for a Product Ops to support our AI Assistants users. You will sit at the intersection of our Product, Engineering, and Customer teams, ensuring that our users are well-equipped with the skills needed to build bots and agents with our products. Your mission is to turn complex AI features into clear, actionable knowledge through hands-on workshops and direct support.

Responsibilities

Educational Workshops & Training

  • Design and Lead Workshops: Create and facilitate live training sessions for customers on how to best deploy and interact with our bots/agents.
  • Prompt Engineering Guidance: Help users understand how to write effective prompts and configurations to get the most out of the AI models.

Customer Query Management & Support

  • First-Line Response: Act as the primary point of contact for customer queries, providing thoughtful, timely, and technical (but accessible) answers.
  • Technical Troubleshooting: Work closely with the AI Assistants engineering team to identify and resolve user-reported bugs, "hallucinations," or latency issues.
  • Feedback Synthesis: Transform raw customer queries into "feature requests" or "documentation gaps" for the product team to prioritize in the roadmap.

User Success & Documentation

  • Knowledge Base Ownership: Build and maintain a library of FAQs, "How-to" guides, and best-practice templates for AI interaction.
  • Onboarding: Ensure new users have a frictionless start by guiding them through their first AI Assistant setup and integration.

Requirements

  • Education: Bachelor's Degree in Communication, Business, Information Systems, or a relevant field. We value candidates who can bridge the gap between business needs and technical systems.
  • Technical Literacy: A strong interest in AI, LLMs, and agentic workflows. You don't need to be a developer, but you should be comfortable explaining concepts like system prompts, grounding, and temperature.
  • Communication: Great verbal and written communication skills. You can translate high-level technical jargon into clear, human-centric language.
  • Problem-Solving: You enjoy looking at a failed AI response and deducing whether it's a prompt error, a data issue, or a technical bug.
  • Adaptability: You thrive in the fast-paced nature of the AI industry, where tools and best practices evolve weekly.

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