Business Analyst

Business Analyst

Division Name: Digital & Strategic Programs

Building Commission NSW

Grade: Clerk Grade 7/8

Location: Parramatta/Sydney. In office presence required 2-3 days per week

Term: Temp until March 2029

About the Building Commission NSW

Building Commission NSW (BCNSW) has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets.

• BCNSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.

This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/departments-and-agencies/building-commission/building-commission-nsw-careers

Responsibilities include:

• Identify, analyse and translate business processes, technical functions and information from multiple data sources into meaningful insights, identifying opportunities to improve business performance, customer outcomes and regulatory effectiveness.

• Investigate business problems, analyse options and provide evidence-based recommendations to support new and existing digital services, products, initiatives and strategies.

• Develop high-quality PowerPoint presentations, storyboards and executive briefing materials that communicate complex concepts, discovery findings and recommendations in a clear and compelling way for technical and non-technical audiences.

• Analyse and synthesise discovery findings, identifying key themes, business needs, risks, assumptions, dependencies and opportunities to support informed decision-making throughout the project lifecycle.

• Conduct business analysis activities including requirements gathering, business process mapping, impact assessments, documenting business rules, functional and non-functional requirements, and supporting solution design.

• Support the planning and delivery of complex digital programs and initiatives by applying strong project management principles, coordinating activities, monitoring progress and helping optimise business outcomes.

• Demonstrate an outcomes-focused approach by understanding the intended business objectives, proactively identifying the work required to achieve them, and taking ownership of delivering quality outcomes with minimal direction.

• Manage and maintain project documentation, ensuring information is organised, version controlled, accurate and easily accessible to support effective governance, collaboration and knowledge management.

• Build and maintain effective relationships with internal and external stakeholders, facilitating workshops, gathering requirements, resolving issues and balancing competing priorities to achieve successful project outcomes.

• Translate complex analysis into clear insights, recommendations and implementation options that effectively influence a diverse range of stakeholders and support informed decision-making.

• Support agile delivery by working collaboratively with multidisciplinary teams, adapting to changing priorities and contributing across discovery, design, delivery and continuous improvement activities.

To be successful in this role you will have:

• Experience in digital projects as a business analyst

• Problem solving ability to think through ambiguity, and lead and guide others to achieve business outcomes

• Experience in a regulatory and government environment

• Experience working with complex and diverse stakeholder groups

• Advanced communication skills (written and verbal)

• A strong commitment to providing excellent customer service

• Proven capability to present complex technical information to non-technical stakeholders

• Experience in conducting workshops for requirements gathering, process mapping and stakeholder engagement

If you’d like to know more about this amazing role, you are encouraged to contact Tian Cao (Tian.Cao@customerservice.nsw.gov.au).

How to apply

• Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages)

• Combine your CV and cover letter into a single document when submitting your application

• Ensure your application clearly outlines how your skills and experience align with the requirements of the role

For any recruitment related queries please contact Talent Advisor, Afrah via afrah.ahmedsaied@customerservice.nsw.gov.au

Salary Grade 07/08, with the base salary for this role starting at 116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Afrah Saied via afrah.ahmedsaied@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday, 21 August 2026 (09:59am)

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process