Technical Writer, Data Center Ops

Overview

The Technical Writer, Data Center Operations is responsible for the development, standardization, and control of the operational documentation that keeps mission-critical facilities running safely and reliably across L5’s commissioning, facilities management & operations, and project management & retrofit service lines. This role will own both halves of the documentation program: the content (SOPs, MOPs, EOPs, playbooks, and policies for power, cooling, and backup infrastructure) and the process behind it (document control, revision management, SME review coordination, audit support, and continuous improvement driven by data analysis and SPC). It is a highly cross-functional role, partnering closely with engineering, operations, quality and compliance, vendor management & procurement, and third-party vendors to turn complex technical processes into clear, compliant, audit-ready documentation.

Responsibilities

• Procedure development: Write, edit and standardize Standard Operating Procedures (SOPs), Methods of Procedure (MOPs) and Emergency Operating Procedures (EOPs) for mission-critical systems, including electrical distribution, UPS, generators, switchgear, cooling and backup infrastructure.

• Playbooks and policies: Develop operational playbooks, policies and procedure libraries that support consistent execution across sites and teams.

• Cross-functional collaboration: Work with operations teams to capture technical requirements, then turn complex processes into clear step-by-step documentation.

• Vendor partnership: Work with third-party vendors and OEMs to streamline and standardize their documentation and data entry processes. The goals are better data integrity and a foundation for scalable automation.

• Document control: Manage the controlled-document lifecycle, including:

• Version and revision control

• Formal change documentation

• Coordinating SME reviews and approvals

• Audit support

• Compliance and standards: Make sure documentation follows industry standards, internal policies, regulatory requirements and operational best practices so the team stays audit-ready at all times.

• Continuous improvement: Use data analysis and statistical process control (SPC) to find error trends, measure documentation quality and improve workflows.

• Process and tooling: Design repeatable documentation processes, templates and style standards. Use XML-based authoring and Adobe Creative Suite to produce consistent, high-quality output.

Qualifications

• 5+ years of technical writing experience, with at least 3 years in data centers, mission-critical facilities or critical infrastructure.

• Bachelor’s degree in Technical Communication, Engineering, English or a related field, or equivalent experience.

• Proven experience writing SOPs, MOPs and EOPs for electrical and mechanical systems.

• Working knowledge of data center infrastructure: power distribution, UPS, generators, ATS/STS, chillers, CRAH/CRAC units and BMS/EPMS.

• Experience managing controlled-document lifecycles, including revision control, change management and audit support.

• Familiarity with relevant standards and frameworks, such as:

• Uptime Institute Tier Standards

• NFPA 70E / 70B / 110

• ANSI/TIA-942

• ISO 9001 / 27001

• SOC 2

• OSHA

• Experience with document management systems and CMMS platforms.

• Experience supporting documentation automation, structured content (e.g., DITA) or digital work-instruction initiatives.

• Strong project management skills, with the ability to manage several documentation efforts and stakeholders at once.

• Exceptional attention to detail and a firm commitment to accuracy and compliance.

• Excellent interviewing skills and the ability to pull clear information out of engineers and SMEs.

EEO/AA Employer M/F/D/V

L5 Mission Critical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state or local law.